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SUBJECT: There will be ROSS Production outage tonight, July 11, 2019, starting at midnight, for NESS Monthly Maintenance lasting 1.5 hours 　

ISSUE: ROSS Planned outage for NESS Monthly Maintenance

START: 7/12/2019 at 0000 MDT

END: 7/12/2019 at 0130 MDT

USER ACTION: No action required.

All NAP Applications are being impacted by this outage.

We will post an update when this outage has been resolved. We apologize for any inconvenience this causes.

WFDSS has recently sent out notifications to users to update their accounts. If you recieve one of these emails, please attempt to login to your account before contacting the helpdesk. If you get an error message stating that your account is Disabled, then you will need to contact your GA Editor and request to have roles applied before the helpdesk can reset your password.

As of May 7th, 2019, the Helpdesk is no longer able to do password resets over Chat for application that do not utilize a recovery email.

This will effect applications such as FAMWEB and FAMTEST. Also WFDSS users that cannot access the email address that is associated with their WFDSS account. These users will be asked to call in to the Helpdesk for assistance in resetting their passwords.